Microsoft Not Responding On Mac

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  4. Microsoft Excel Not Responding On My Mac
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  6. Microsoft Word Is Not Responding On Mac

So, are you experiencing this weird issue with Finder on your Mac? It’s super slow to open folders, sometimes not responding, even worse, it keeps crashing randomly.

  1. You will find below the steps to fix Microsoft Excel not responding issue. Microsoft Excel Not Responding. Introduced way back in 1985, Microsoft Excel has grown into one of the most popular, powerful and indispensable computer programs, used by workplaces all over the world.
  2. For configuration details about Outlook, Windows, and you computer, review the settings on the Detailed View tab. Resolution To resolve this problem, make sure that your computer meets the Outlook 2016 system requirements, Outlook 2013 system requirements or Outlook 2010 system requirements.

This kind of Mac Finder problem is frustrating. And lots of fellow Mac users have reported this issue after updating Mac to the latest macOS.

The problem of Microsoft Excel not responding might be due damaged or corrupted program files. This can be fixed by using the Repair option as available on your Windows computer.

Fortunately, it is generally an easy fix as long as you pinpoint the culprit. However, the process may not be as easy as it sounds. Sometimes it’s much time-consuming identifying the cause rather than resolving it.

In this article, we are going to show you a few common reasons and fixes to help you tackle the Finder problem.

Note: to make it easier for you, we break down the solutions into two situations (see below).

Situation #1: Finder is Slow But Still Usable

This scenario applies to those of you who can use Finder to open folders or access files, but the process becomes much slower than usual. Here are the common causes and solutions.

1. Your Mac is Running Out of Storage

In general, it’s a good practice to make sure your Mac disk has at least 20% free space available to use. Otherwise, your Mac may suffer performance issues. To check storage usage, click on the Apple logo on the top left of your screen, and select About This Mac, then click the Storage tab. Here you get a quick overview of the storage via the colorful bar.

How to fix it: if your Mac doesn’t have enough storage, the easiest way to free up more disk space is by using CleanMyMac — an app that helps quickly detect and remove system junk and unnecessary files.

We also recommend using CCleaner to locate those large old files and delete those you don’t need. You can also use this app to find duplicate files if you are used to storing multiple copies of backups and photos on your Mac.

Clean your Mac as much as you can to reclaim more free disk space, as this helps improve the overall performance of your Mac. Plus, the Finder slow issue can disappear too.

2. Spotlight is Indexing

This usually happens when your Mac has updated to a newer macOS (e.g. 10.13 High Sierra). Other times when you just finished transferring a large number of files from an external drive to your Mac. In this case, the Spotlight often needs to index all new files for you to search. However, the process usually takes quite a while to complete. During the Spotlight indexing process, your Mac is likely to run slowly, heat up, and the Finder app will lag as well.

How to know if Spotlight is indexing files? Just click the search icon on the top right corner, type any file name, and see if there is an “indexing…” status message showing up.

If you don’t want to wait, you can either turn off Spotlight or exclude some items from indexing. Learn how to do that with the step-by-step instructions MacObserver introduced.

3. Problematic Finder Preference Files

In some cases, the preferences files associated with the Finder app could corrupt or break — causing Mac Finder to misbehave. To fix that, the best way is to delete Finder Preferences.

How to do that? Follow these steps…

Step 1: Search “~/Library/Preferences/” in the Spotlight bar, and click the “TOP HIT” result to open the Preferences folder.

Step 2: In the new window, locate this file “com.apple.finder.plist”, right-click and select “Move to Trash.”

Step 3: Now close the folder and restart your Mac.

Note: It’s harmless to delete a .plist file because, after reboot, your Mac will regenerate the Finder preference file itself.

Situation #2: Finder is Not Responding at All

This scenario is best for when the Finder app on your Mac is not responding or becomes inaccessible. You’ll have to operate via Terminal command to delete the preference file to fix it.

Here’s a step-by-step guide:

1. Open the Terminal app. You can either do a quick Spotlight search or find the app under Applications > Utilities and open it.

2. Delete the primary Finder preferences file. At the Terminal prompt, type the following command exactly as written and press Return key on your Mac.

rm ~/Library/Preferences/com.apple.finder.plist

3. Now restart your Mac for the change to take effect.

In general, we don’t recommend you do so on your own if you are not comfortable using the command line. It’s best to have a geek friend assist you during the process because any misoperation could cause unexpected issues.

Final Words

The Finder not responding issue can be very annoying as we are used to relying on the app to access files and folders. But the problem does happen now and then, particularly when you just upgraded your Mac to a newer macOS version.

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By the way, if you are new to Mac, learning about the Finder will help you better organize and manage your Mac files. Check out this Apple support article for more information.

We hope you find the above troubleshooting guide helpful and hopefully you have fixed the problem. If you have any questions regarding the issue, leave a comment and let us know.

Chris is a lifelong tech enthusiast with a broad range of interests including coding, data analysis, traveling, and more. He used to work as a software programmer immersing himself in the world of codes, now he finds it more interesting talking to real people.

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Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Symptoms

When you try to open a PowerPoint for Mac presentation or application it either hangs with spinning wheel or does not open at all.

Resolution

To resolve this issue, follow steps in this article.

Step 1: Check Hard Disc name

Not

Check to ensure the Hard Drive icon has a name to it. The name should not be all numbers but can have numbers in it as along as the name starts with a text character(s). There should be no special characters like, periods, commas, semi-colons, quotes, etc.

  1. Quit all applications.
  2. On the Go menu, click Computer. Your hard drive should be listed. The common name of the hard drive is 'Macintosh HD'. E.g. 'Mac HD 1' <without quotes is appropriate> '1 Mac HD' <this is not an appropriate name as the number 1 appears at the start of the name>.

To rename your hard disk:

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  1. Click to select the hard disk.
  2. On the File menu, click Get Info.
  3. In the Name & Extension type or edit the name. For example, type Macintosh HD.
  4. When done, click the red circle button on top.

Step 2: Move AutoRecovery files

Important

The location of certain files are different if you have Service Pack 2 (SP2) installed. To check if it is installed, open PowerPoint, and then click About PowerPoint from the PowerPoint menu. If the version number is 14.2.0 or above, you have Service Pack 2 and you should follow the Service Pack 2 steps when provided in this article.

If there are too many PowerPoint items in this folder userDocumentsMicrosoft User DataOffice 2008 AutoRecovery or Office 2011 AutoRecovery these files will load into memory when Powerpoint launches and can cause memory issues as well as file save issues.

Move AutoRecovery files to the Desktop or another folder to see if they are causing the problem. Microsoft silverlight for mac free download.

To empty the AutoRecovery folder, follow these steps if you have version 14.2.0 (also known as Service Pack 2) installed:

  1. Quit all applications.

  2. One the File menu, click New Folder. A new folder is created on the desktop. The folder will be called 'New Folder.'

  3. On the Go menu, click Home.

  4. Open Library.

    Note

    The Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

  5. Open Application Support, and then open Microsoft.

  6. Open Office 2011 AutoRecovery.

  7. On the Edit menu, click Select All.

  8. Drag all files into 'New Folder' on the desktop.

    The AutoRecovery folder should be empty.

  9. Open Excel for Mac 2011 and try to save a file.

    If you can save a file, review the contents of 'New Folder' to decide which files that you want to keep.

If the problem continues to occur, go to the next method.

To empty the AutoRecovery folder, follow these steps if you do not have Service Pack 2 installed:

  1. Quit all applications.

  2. On the File menu, click New Folder. A new folder is created on the desktop. The folder will be called 'New Folder.'

  3. On the Go menu, click Documents.

  4. Open Microsoft User Data, and then open Office 2011 AutoRecovery.

  5. On the Edit menu, click Select All.

  6. Drag all files into 'New Folder' on the desktop.

    The AutoRecovery folder should be empty.

  7. Open Excel for Mac 2011 and try to save a file.

    If you can save a file, review the contents of 'New Folder' to decide which files that you want to keep.

If the problem continues to occur, go to the next method.

Step 3: Remove PowerPoint Preferences

Note

If you have used the software at all on this computer then removing the preferences may reset any customizations that you have made. These customizations include changes made to toolbars, custom dictionaries and keyboard shortcuts that have been created.

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  1. Quit all Microsoft Office for Mac programs.

  2. On the Go menu, click Home.

  3. Open Library.

    Note

    The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

  4. Open the Preferences folder.

  5. Look for a file that is named com.microsoft.powerpoint.plist.

  6. If you locate the file, move it to the desktop. If you do not locate the file, the program is using the default preferences.

  7. If you locate the file and move it to the desktop, start PowerPoint, and check whether the problem still occurs. If the problem still occurs, quit PowerPoint, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.powerpoint.plist file to the trash.

  8. Quit all Microsoft for Mac programs.

  9. On the Go menu, click Home.

  10. Open Library.

    Note

    The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

  11. Open the Preferences folder.

  12. Open the Microsoft folder.

  13. Look for a file that is named com.microsoft.powerpoint.prefs.plist.

  14. If you locate the file, move it to the destop. If you do not locate the file, the program is using the default preferences.

  15. If you locate the file and move it to the destop, start PowerPoint, and check whether the problem still occurs. If the problem still occurs, quit PowerPoint, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.powerpoint.prefs.plist file to the trash.

  16. Quit all Microsoft Office for Mac programs.

  17. On the Go menu, click Home.

  18. Open Library.

    Note

    The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

  19. Open the Preferences folder.

  20. Open the Microsoft folder.

  21. Open the Office 2008 or Office 2011 folder.

  22. Look for a file named PowerPoint Toolbars (12) or Microsoft PowerPoint Toolbars.

  23. If you locate the file, move it the desktop. If you do not locate the file, the program is using the default preferences.

  24. If you locate the file and move it to the desktop, start PowerPoint, and check whether the problem still occurs. If the problem still occurs, quit PowerPoint, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the PowerPoint Toolbars (12) file to the trash.

If the issue continues to occur, proceed to the next step.

Microsoft Excel Not Responding On My Mac

Step 4: Create a New User Account

Sometimes, a user's specific information may be corrupted. To determine if this is the case, you can log on as a new user or create a new user account, and then test an application.

If the issue occurs even in new user account, proceed to the next step.

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Step 5: Test saving the file in Safe Mode

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For information on how to enter Safe Boot in Mac OS, seePerform a clean startup (Safe boot) to determine whether background programs are interfering with Office for Mac.

If you are able to save in Safe Mode, then the problem most likely related to programs that are running in the background.