I am trying to resolve a problem with a Surface 2 where the wireless (NOT Bluetooth) usb mouse stops working. This started several months ago. A new mouse solved the problem for a while. In the past few months the new mouse doesn't work or works intermittently. Mar 19, 2020  Mouse clicks not working My problem is that my mouse stops working after a few minutes in a certain way. Usually, the main program that I am working on will be ok, but I can't click anything on the bar at the bottom toolbar. Sep 07, 2019 Click to fix the other issues on Mac, like Mac camera not working, Copy and Paste Not Working on Mac or how to recover overwritten files. The issue of ‘Apple Mouse Not Working’ can arise with Magic Mac Mouse and its latest version, Magic Mouse 2. The problem remains the same among these two. Mar 24, 2020 If your Apple wireless mouse, keyboard, or trackpad isn't recognized by your Mac after following the tips above, try turning the wireless device off, waiting a few seconds, and then turning it back on.

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Your device isn't recognized by your Mac

Follow these steps if your mouse, keyboard, or trackpad isn't recognized by your Mac.

Make sure that your wireless mouse, keyboard, or trackpad is turned on

The Magic Mouse and Magic Mouse 2 have a slide switch on the bottom of the device. Slide the switch to turn on the device. On the Magic Mouse, the green LED briefly lights up. On the Magic Mouse 2, green coloring is visible beneath the switch.

The Magic Keyboard, Magic Keyboard with Numeric Keypad, and Magic Trackpad 2 have a slide switch on the back edge of the device. Slide the switch to turn on the device (green coloring becomes visible). Earlier Apple Wireless Keyboard models have a power button on the right side of the device. Press the button and you see a green LED on the top of the device, near the button.

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When you turn these devices on, they appear as Connected in the Bluetooth section of System Preferences and in the Bluetooth menu in your menu bar. If a device doesn't appear there, make sure it's charged or replace it batteries, and make sure it's been paired with your Mac.

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Make sure that your device has been set up to work with your Mac

Learn how to pair your Magic Mouse 2, Magic Keyboard, Magic Keyboard with Numeric Keypad, Magic Trackpad 2—and earlier models of Apple wireless devices—with your Mac.

Make sure that Bluetooth is turned on

Use your Mac notebook's built-in trackpad or a USB mouse to choose Apple () menu > System Preferences. Then select Bluetooth and make sure that Bluetooth is turned on.

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Refer to the table below for more information on determining the Bluetooth status. If the Bluetooth icon doesn't appear, or if the menu bar status continues to indicate that Bluetooth is off, restart your computer and then try to turn Bluetooth on again.

Make sure that your devices are charged

Magic Mouse 2, Magic Keyboard, Magic Keyboard with Numeric Keypad, and Magic Trackpad 2 have built-in rechargeable batteries. You can charge these devices by connecting them to a Mac or a USB power adapter using a Lightning to USB Cable. For the fastest battery charging performance, be sure your device is switched on when connected to the Lightning to USB Cable.

To check the battery level of these devices, click the Bluetooth icon in your Mac's menu bar, then select your device by name. If the battery level of any device is low, recharge the device. If the device isn’t showing, make sure the device is turned using the steps outlined above.

Turn the device off and on

If your Apple wireless mouse, keyboard, or trackpad isn't recognized by your Mac after following the tips above, try turning the wireless device off, waiting a few seconds, and then turning it back on.

Your mouse or keyboard intermittently stops responding

Follow these steps if your mouse or keyboard sometimes stops responding temporarily.

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Click or press a key

• Click the mouse or trackpad or press a key on the keyboard to reconnect the device to the computer. It might take a moment for the device to respond.

Check for signal interference

• Wireless networks that operate on 2.4GHz may cause interference. Move cordless phone base stations, microwave ovens, and other 2.4GHz electrical devices away from your Mac if you suspect interference.
• Keep wireless devices within 10 meters (approximately 30 feet) of your Mac.
• Avoid putting metal objects between your wireless device and your Mac.

Your mouse doesn't scroll up or down or side to side

If you can't use your mouse to scroll through a web page or document, see Mac Basics: Multi-Touch gestures to make sure your Gestures are configured correctly. You can also try adjusting your scrolling speed preferences.

Your mouse or trackpad doesn't track as expected

Apple Wireless Mouse, Magic Mouse, and Magic Mouse 2 can be used on most smooth surfaces. If tracking issues occur, try these options:

• Choose Apple menu > System Preferences, then select Mouse. Set the Tracking slider to adjust how fast the pointer moves as you move the mouse.
• Try using a different surface to see if the tracking improves.
• Turn the mouse over and inspect the sensor window. Use compressed air to gently clean the sensor window if dust or debris is present.
• If multiple Bluetooth wireless devices are in use nearby, try turning them off one at a time to see if the issue improves. Bandwidth intensive devices can affect tracking.

Learn more about what to do if your trackpad isn't tracking correctly.

Your keyboard has one or more keys that don't respond

Use the Keyboard Viewer to test whether the keyboard keys are responding correctly when they are pressed.

1. Choose Apple menu > System Preferences, then select Language & Region.
2. Click the Keyboard Preferences button.
3. Click on the Input Sources tab.
4. Make sure that the keyboard language that you use is listed on the left side. If it's not, click and choose from the languages that appear.
5. Select the checkbox next to Show Input menu in menu bar.
6. Click on the Keyboard tab, then select the checkbox next to Show keyboard and emoji viewers in menu bar.
7. Choose Show Keyboard Viewer from the Input menu in the menu bar. The Keyboard Viewer showing the keyboard layout appears on your display.
8. Type the key on the keyboard that doesn’t respond and see if the corresponding key highlights on the Keyboard Viewer. If it does, that key is functioning correctly.

If you enable the Mouse Keys feature, many keys might not respond as you expect. Here's how to turn off Mouse Keys:

• In OS X 10.8 or later, choose Apple menu > System Preferences. Click on Accessibility, then choose Mouse & Trackpad from the list on the left side. Then deselect the Enable Mouse Keys checkbox.
• In OS X 10.7.5 or earlier, choose Apple menu > System Preferences. Click on Universal Access, then select the Mouse & Trackpad tab. Then select the Off button next to Mouse Keys.

If issues with keys persist, try starting up your Mac in single-user mode to see whether a software issue is causing the problem.

This page covers the most common ways to resolve a non-functioning laptop touchpad. If you cannot resolve the issue for your laptop's touchpad after trying the solutions on this page, the touchpad is probably not working due to a less common cause. In this case, we recommend taking the laptop to a computer repair shop for further analysis.

Operating system not responding

The first thing to check is whether the computer and the operating system is not responding as well. It could be that the computer is frozen, meaning it is not responding to any commands you give it. In this case, the touchpad would also not be working.

To check for this issue, try pressing the Windows key to see if the Start Menu opens.

Fn key combination

Some laptops have an Fn key + function key combo to enable and disable the touchpad. If your laptop has this feature, press the button or keys to turn the touchpad on and off a few times.

External device

Some USB input devices automatically disable the touchpad when connected. As a troubleshooting step, turn off the computer, disconnect all external devices, then start the computer again to ensure one of them has not turned off the touchpad. If this fixes your problem, you can reconnect the USB device to continue troubleshooting or changing settings discussed in the next sections.

Check touchpad settings

We recommend you connect a USB external mouse or use the laptop's TrackPoint (if available) to perform the steps below. If you cannot get an external mouse to function, see: How to navigate Windows using a keyboard.

Look at your mouse/touchpad settings, as they may keep your touchpad from working or disable the touchpad entirely. To access the mouse settings, follow the steps below.

Windows users - Touchpad settings

1. Press the Windows key, type touchpad, and select the Touchpad settings option in the search results.
2. In the Touchpad window, make sure the Touchpad On/Off toggle switch is set to On. If it's Off, change it to be in the On position.

Windows users - Mouse settings

1. Press the Windows key, type Control Panel, and then press Enter.
2. Click the Hardware and Sound option.
3. Under Devices and Printers, click the Mouse option.

If the Control Panel View by option is set to Small icons, click the Mouse option in step 2 above.

4. In the Mouse Properties window that opens, locate your touchpad settings. They are usually under the far right tab next to Hardware (the name of the tab varies from manufacturer to manufacturer).
5. Ensure there is a check in the box next to Enable touchpad.
6. Adjust any other settings to your liking, then click Apply, then OK.
7. Test your touchpad.

If you do not see a touchpad tab in the Mouse Properties window, try the following steps.

1. In the Mouse Properties window, click the Hardware tab.
2. Check for an entry in the Devices list named HID-compliant mouse. If you have a USB mouse connected to your laptop for troubleshooting purposes, you may see two HID-compliant mouse entries. Click on each entry to find the one that does not have USB in the Location property.
3. When you find the HID-compliant mouse entry for the touchpad (the non-USB entry), click the Properties button.
4. In the HID-compliant mouse Properties window, check the Device status to see if it states, 'This device is working properly.' If it states anything else, then there is a problem with the touchpad.
5. If the touchpad device is not working properly, you can try updating the drivers. Click the Change settings button, click the Driver tab, then click the Update Driver button. Click the Search automatically option to allow Windows to look for an updated driver on the computer and on the Internet.

If you do not see a non-USB HID-compliant mouse device on the Hardware tab, the touchpad may have been disabled in the BIOS (see the CMOS setup section below). If the touchpad is not disabled in CMOS, Windows may not be detecting it because it's defective and non-working (see the defective hardware section).

Apple macOS users

1. For macOS X, access the System Preferences in the Apple menu at the top of the desktop screen. For MacBook Pro, click the System Preferences icon at the bottom of the desktop screen.
2. In the System Preferences window, click the Trackpad icon to open the Trackpad settings.
3. Adjust any trackpad settings you prefer to change.
4. Test the trackpad to see if it works.

Checking Device Manager and updating drivers

We recommend you connect a USB external mouse or use the laptop's TrackPoint (if available) to perform the steps below. If you cannot get an external mouse to function, see: How to navigate Windows using a keyboard.

If the touchpad still isn't working, the Windows Device Manager can tell you detailed information about hardware issues and help you update drivers. For example, if there's a yellow exclamation mark or red X next to it, there's a hardware or software issue. To locate the touchpad in Device Manager, follow the steps below.

1. Press the Windows Key and type device manager, then press Enter.
2. Under Your PC, double-click the Mice and other pointing devices entry.
3. Locate your touchpad and right-click the icon and select Update Driver Software.

If you see two entries named HID-compliant mouse, right-click on each and select Properties. In the Properties window, on the General tab, check the Location value. If the Location is 'on I2C HID Device,' that is the touchpad device on your laptop.

4. Click Search automatically for updated driver software and follow the steps (if the drivers are out of date).

Right-clicking the touchpad icon gives you the option to either enable or disable it, depending on the device's status. If disabled, re-enable, and test the touchpad. If it's already enabled, change it to disabled, then re-enable it. Sometimes toggling this setting 'resets' and fixes the touchpad.

If you do not see the touchpad device listed in the Device Manager, it may be disabled in CMOS (see the CMOS setup section below). If the touchpad is not disabled in CMOS, the Windows operating system may not be able to detect it due to it being defective (see the defective hardware section below).

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Check CMOS (BIOS) setup

Make sure the touchpad has not been disabled in the CMOS (BIOS) setup. Once in CMOS setup, check the hardware device settings and if the touchpad is disabled, re-enable it and restart the laptop.

Corrupt operating system files

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Another possible cause for a malfunctioning touchpad is corrupt operating system files. While you would notice other issues as well due to corrupt system files, this could result in the touchpad not working.

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Fixing this requires you to either activate a restore point at a date before the touchpad stopped working, or you may need to perform an operating system repair installation. The repair installation requires you to access a restore partition on the hard drive or use an operating system install disc.

Defective hardware

Finally, if the touchpad still is not working correctly or at all after trying the troubleshooting steps above, it may be defective. Contact the computer manufacturer for further suggestions or take the laptop to a computer repair shop. It could require replacement of the touchpad itself or another hardware component. If the touchpad cannot be fixed, you could connect and use an external mouse as a workaround.

Additional information

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• See our touchpad definition for further information and related links.